Customer Satisfaction Publications

Publications in Customer Satisfaction

Explore the most influential research papers and scholarly works that have shaped Customer Satisfaction. Use the concept filter below to focus on a specific sub-area of research.

Customer Satisfaction

84.3K

Publications

7.1M

Citations

Showing yearly statistics from 2000-2026.

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	Year	Citations
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error Claes Fornell, David F. Larcker Journal of Marketing Research Customer SatisfactionQuality Of LifeStatistical TestsEngineeringMeasurement Theory	1981	63.9K
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error Claes Fornell, David F. Larcker Journal of Marketing Research Customer SatisfactionQuality Of LifeMeasurement TheoryEngineeringOrganizational Characteristic	1981	60K
User Acceptance of Computer Technology: A Comparison of Two Theoretical Models Fred D. Davis, Richard P. Bagozzi, Paul R. Warshaw Management Science Customer SatisfactionBehavioral Decision MakingConsumer ResearchTechnology AdoptionSocial Influence	1989	24.9K
A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies Viswanath Venkatesh, Fred D. Davis Management Science Customer SatisfactionInnovation AdoptionBehavioral Decision MakingDigital MarketingLongitudinal Field Studies	2000	21.6K
On the evaluation of structural equation models Richard P. Bagozzi, Youjae Yi Journal of the Academy of Marketing Science Customer SatisfactionStructural Equation ModelsManagementBusinessEconometrics	1988	20.1K
The Commitment-Trust Theory of Relationship Marketing Robert M. Morgan, Shelby D. Hunt Journal of Marketing Relationship MarketingCustomer SatisfactionMedia MarketingRelationship Marketing—establishingBrand Management	1994	17.4K
A Conceptual Model of Service Quality and Its Implications for Future Research A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry Journal of Marketing Total Quality ManagementCustomer SatisfactionService QualityService ResearchService Study	1985	17.2K
On the Evaluation of Structural Equation Models Richard P. Bagozzi, Youjae Yi Journal of the Academy of Marketing Science Customer SatisfactionStructural Equation ModelsManagementBusinessEconometrics	1988	15.7K
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence Valarie A. Zeithaml Journal of Marketing Total Quality ManagementCustomer SatisfactionConsumer StudyConsumer ResearchConsumer Perceptions	1988	12.7K
A Paradigm for Developing Better Measures of Marketing Constructs Gilbert A. Churchill Journal of Marketing Research Marketing AnalyticsCustomer SatisfactionImproved Marketing PracticeInteractive MarketingHistory Of Marketing	1979	12.7K
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update William DeLone, Ephraim R. McLean Journal of Management Information Systems Customer SatisfactionBusiness IntelligenceTen-year UpdateTechnology Acceptance ModelInformation Technology Management	2003	11.1K
Information Systems Success: The Quest for the Dependent Variable William DeLone, Ephraim R. McLean Information Systems Research Total Quality ManagementCustomer SatisfactionEngineeringPerformance Measurement SystemsInformation Quality	1992	10.5K

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